5-Year Interior, 3-Year Exterior Warranty. In Writing.

How do you look after fresh paint in the first month?

Treat it gently for the first 2 to 4 weeks, while the paint cures. Paint is dry to the touch in hours, but it takes weeks to reach its full hardness and washability.

When	What to do
The first day	Keep the room aired, and keep furniture off the walls
The first two weeks	Lean nothing against the paint, and wipe marks gently with a damp cloth
After 2 to 4 weeks	Wash the walls normally. The paint's data sheet gives the wait for your product
Cabinets, for 30 days	Close doors softly, and keep cleaners and scrub pads off the finish

Marks made in those first weeks are wear, not a defect. How long paint takes to dry and cure explains the difference between dry, recoat and cure for each kind of paint.

What does a workmanship defect look like?

Paint that peels, blisters or flakes because of how it was prepared or applied. That is what the warranty covers: our work, for the years stated above, on every surface your quote accepts.

To tell our work from the surface under it, look at what came off. A flake of only our paint is ours to fix. A flake that carries older coats with it means the older bond failed, not ours.

The exclusions are the things our work cannot control, and every home brings its own. These everyday examples show what each one means. The written warranty, not this list, is the authority.

Not covered	An everyday example
Surfaces your quote names as not covered	Paint that was already peeling when we quoted, which you chose to keep
Moisture intrusion	A roof or plumbing leak that stains or lifts the paint
Structural movement	A crack that opens as the house settles
Substrate failure	The drywall, plaster or wood underneath giving way
Older coats letting go underneath ours	Old coats lifting off the wall and taking the new paint with them
Normal wear and cleaning	Scuffs, fading and marks from scrubbing over time
Impact	A dent or scrape from moving furniture
Abuse	Damage from harsh cleaners or rough use
Paint you supplied	A can you bought that fails on the wall
Work by others after we finish	A patch or touch-up another trade made later
Manufacturer defects	A fault in the paint itself

If you are not sure which side of the line a problem falls on, send us a photo. We inspect within 10 business days, and we would sooner look than guess.

Which surfaces can't be covered?

The ones that can't hold paint until something else is fixed. A crew lead checks for these before quoting, and your quote names any it finds, with the reason, before you sign. We'll still paint them if you want.

Surface	What we check	When the quote leaves it out
Old paint	Whether loose paint scrapes back to a sound edge	When it keeps lifting: the old bond is failing
Glossy or oil-based paint	Whether the job includes sanding and a bonding primer	When you choose to skip that prep
Brick, stucco and masonry	Damp, white salt deposits and hollow spots	When it's wet or salty: the water has to be fixed first
Wood	Soft or rotten spots	When rotten wood stays in place

Our guide on whether you need primer explains what goes under paint on each surface.

What helps a paint job last?

Looking after the surface behind it. Most paint problems start with water, so the best care is dull and practical:

• Run the bathroom fan during a shower and for a while after it.
• Fix leaks and failed caulking when you first see them.
• Keep eavestroughs clear, so water does not run down painted walls and trim.
• Wash exterior paint gently, and keep sprinklers off the siding.

The paint sheen guide explains which finishes take washing best, room by room.